Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At Alévora, we want your shopping experience to be simple and transparent from checkout to delivery. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are processed after payment and order details have been successfully confirmed.

Processing times may vary depending on product availability, order volume, fulfillment location, weekends, and holidays.

Once your order has been prepared and shipped, tracking information will be provided when available.

Shipping Destinations

Alévora currently ships to eligible addresses within the United States.

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Estimates

Estimated delivery times may vary depending on the destination, fulfillment location, shipping method, carrier, product availability, and other circumstances.

Any delivery estimate provided at checkout or through tracking information is an estimate and is not a guaranteed delivery date.

Delays may occasionally occur due to carrier operations, severe weather, high shipping volumes, customs procedures, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at lojadotelles@gmail.com.

We will make reasonable efforts to assist you, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Lost, Delayed, or Damaged Packages

If your order appears to be significantly delayed, lost in transit, or arrives damaged, please contact us at lojadotelles@gmail.com with your order number and relevant details.

For damaged items, please include clear photographs of the product and packaging when possible so we can review the issue.

We may also ask you to contact or cooperate with the shipping carrier as part of an investigation.

Multiple Packages

Depending on the items ordered and their fulfillment locations, an order may occasionally arrive in more than one package. Tracking information may be provided separately for each shipment.