FAQ

Frequently Asked Questions

How do I use the WELCOME15 offer?

Enter WELCOME15 at checkout to receive 15% off your order while the promotion is active.

How can I track my order?

When tracking information becomes available, use the tracking link in your shipping confirmation. You can also visit our Track Your Order page for help.

How should I introduce a new skincare product?

Follow the directions on the product label and patch test before first use. Introduce new products gradually, especially if your routine already contains active ingredients.

What if my skin becomes irritated?

Stop using the product. Avoid applying skincare to broken or irritated skin. For persistent or severe reactions, seek advice from a qualified healthcare professional.

Can I return an item?

Return and refund requests are handled according to our Refund Policy. Contact us before sending any item back.

How do I contact Alévora?

Email us at lojadotelles@gmail.com. Please include your order number when contacting us about an existing order.