Refund Policy

Refund Policy

We want you to shop with confidence. If you need to request a return or refund, contact us at lojadotelles@gmail.com within 30 days of delivery and include your order number and reason for the request.

Items should be returned in their original condition and packaging when applicable. For hygiene and safety, opened or used personal-care and cosmetic items may not be eligible for return unless they arrived damaged, defective or incorrect, subject to applicable consumer law.

Do not send a return before contacting us. If a return is approved, we will provide the next steps and applicable return instructions.

Approved refunds are issued to the original payment method when possible. Processing time after approval can vary by payment provider.

If your order arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos so we can review the issue.